Accessibility statement

This statement covers the telephonist.ai website and the Telephonist phone service, both run by Benaiah AI Ltd. We want as many people as possible to be able to use them, and we’re honest below about where we fall short.

Using this website

You can switch between light and dark mode with the button at the top of every page.
Scrolling effects, the moving text and the globe respect your device’s reduced-motion setting.
Pages are marked as British English, so screen readers use the right voice.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We aim to meet the Web Content Accessibility Guidelines (WCAG) version 2.2 at level AA. The website is partially compliant. We know about these problems:

The two films on our homepage, Man Like Derek and the Still Ask demo, have no captions yet (WCAG 1.2.2).
On a phone, the table in our privacy notice scrolls sideways, and that scrolling area can’t be reached with a keyboard (WCAG 2.1.1).
We haven’t yet checked colour contrast by hand where text sits over images, gradients or the animated globe. Automated tools can’t judge those places (WCAG 1.4.3).
A few elements on the homepage and the Telephonist ID page carry labels that some screen readers may ignore (WCAG 4.1.2).

We haven’t yet checked the account pages, the checkout (the card form is provided by Revolut), the voice interview on the homepage (it needs a microphone) or the Telephonist iPhone app. If the voice interview doesn’t work for you, you can meet your Telephonist by message instead: send a WhatsApp (+44 7938 458257) or an iMessage to the same number.

The phone service

Every Telephonist says it’s an AI at the start of the call.
Callers can ask for a person at any time. The call goes to the business’s team, or to our human backup.
When a caller books an appointment and agrees, they get a confirmation by text.
Some businesses also let customers text their Telephonist number and get replies by text.

We haven’t yet tested calls made through text relay (Relay UK, 18001). If you use text relay, a hearing aid or another assistive technology and have trouble with a Telephonist, please tell us.

Tell us about a problem or ask for another format

If you need information from this website in another format, such as large print, easy read, audio or Braille, or you find a problem we haven’t listed, email hello@telephonist.ai. Tell us the page or call, what went wrong and how you’d like us to reply. We’ll reply within 5 working days.

How we tested this website

On 25 October 2026 we ran an automated check against the WCAG 2.2 A and AA rules on eight pages, at desktop and phone sizes: the homepage, pricing, Telephonist ID, Check a call, Get verified, the privacy notice, the FAQ and one Updates article. Automated tools find only some problems. We haven’t had an independent audit yet.

What we’re doing to improve

We plan to fix the problems listed above and to check the pages we haven’t covered yet. We’ll update this statement as we do.

Preparation of this statement

This statement was prepared on 25 October 2026. We’ll review it within 12 months, or sooner if the website or the phone service changes significantly.