We signed the Armed Forces Covenant on 16 October 2026. Neil Jackson, Director of Defence Relationship Management, countersigned our pledge on behalf of the Ministry of Defence, and we received it on 20 October.
What is the Armed Forces Covenant?
The Armed Forces Covenant is a promise from the nation to those who serve. It says we will do all we can to ensure they are treated fairly and not disadvantaged in their day-to-day lives. This includes offering injured servicemen and women and bereaved families extra support where appropriate.
It covers the people who serve, regular and reservist, the people who have served, and their families. Businesses of all sizes, charities, local authorities and public sector organisations can sign it, and each one writes its own pledges.
Our pledge
Our certificate reads: “We commit to uphold the Armed Forces Covenant and support the Armed Forces Community. We recognise the contribution that Service personnel, both regular and reservist, veterans and military families make to our organisation, our community and to the country.”
Behind it are two principles every signatory accepts:
- no member of the Armed Forces community should face disadvantage in the provision of public and commercial services compared with any other citizen;
- in some circumstances special treatment may be appropriate, especially for the injured or bereaved.
And these are the commitments we chose:
- Fair access: nobody is disadvantaged as a Telephonist customer because they’re deployed or move with the Services.
- Veterans: guaranteed interviews and work placements.
- Reservists: support for Reservists in our team, including additional leave for training.
- Service families: short-notice leave for Service spouses and partners.
- Telling people: promoting the Armed Forces Covenant on telephonist.ai and within our team.
What comes next
We’ve also put ourselves forward for Bronze in the Defence Employer Recognition Scheme. The scheme encourages employers to support defence and inspire other organisations to do the same.
If you’re a veteran, a Reservist, or a Service spouse or partner and you’d like to work with us, email hello@telephonist.ai.
For more about the Armed Forces Covenant and what it means for you, visit armedforcescovenant.gov.uk.
Proudly supporting those who serve.